Your privacy is very important to us at PCAA, LLC. This Privacy Policy describes our practices in the collection and use of your Personal Information, whether it is collected at our parking facilities, on our web site, or in any other written, spoken or online communications, including (but not limited to) reservations, promotions, surveys and information requests.
Summary:
- We will not collect your Personal Information without your knowledge and consent;
- We will not knowingly disclose your Personal Information to third parties without your knowledge and consent;
- We will allow you to view, correct or remove your Personal Information (or we will do it for you);
- We will take reasonable steps to protect the security of your Personal Information.
If you have any questions or concerns about (a) access to Personal Information, (b) the collection, use, management or disclosure of Personal Information, or (c) this policy or our information handling practices, (d) with whom your Personal Information is shared, or if you need further assistance regarding our Privacy Policy, please contact our Customer Service department as indicated below. We will respond promptly to your questions or concerns.
E-mail: privacy@parkingcompany.com
Mailing address:
PCAA, LLC
Customer Service: Privacy
621 N. Governor Printz Blvd.
Essington, PA. 19029
Telephone: 866-727-5728
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please e-mail us at: privacy@parkingcompany.com, or write to us at:
PCAA, LLC
Customer Service – Privacy
CA Disclosure Info
621 N. Governor Printz Blvd.
Essington, PA. 19029
We will respond to your written request within 30 days following receipt at our e-mail or mailing address listed above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.
View our full Privacy Policy here
What is the AviStar / FastTrack cancellation and refund policy and process?
We will refund your prepaid reservation 100% if you cancel 48 hours or more before the travel start date you input on your reservation.
If you cancel your reservation less than 48 hours before the travel start date on your reservation, we will charge you a cancellation fee of 1 day’s parking at the rate specified on your voucher.
If you cancel after the travel start date on your reservation, we will not refund your reservation.
Cancel online by clicking on the "Cancel Reservation" button on your Reservation Details page (available by finding your reservation). Once you have submitted your information, we will match it up against our database, and you may expect your refund in 3 weeks, and cancellation of your reservation immediately.
You can also contact our Customer care department toll-free at 866-727-5728. You will be required to send in your original AviStar / FastTrack prepaid reservation voucher to us at:
PCAA Customer Care
621 N. Governor Printz Blvd.
Essington, PA. 19029
Phone: (562) 287-1310.
FAQ - AviStar / FastTrack Airport Parking
Q: May I make a reservation today for a parking space for tomorrow?
A: Yes.
Q: How do I print out a discount coupon or a reservation?
A: Go to the page you want to print. Then click on the print button at the top of your browser window. The page should print from your printer.
Q: What do you charge if I am several hours late when returning to pick up my car?
A: Depending on the AviStar / FastTrack location, there are different grace period policies. Please call Customer Service toll-free at 800-621-7275 (Customer Service Hours of operations, Monday to Friday 8 a.m. to 8 p.m. EST , Saturday and Sunday 9 a.m. to 5 p.m. EST) or the parking facility itself and a representative can offer details. You can find parking facility phone numbers here.
Q: What types of car care services do you offer?
A: We offer a variety of services such as car wash, detailing, and covered parking. These services vary by location and should be verified that are offered at your destination. Please visit our Location pages for specific details.
Q: What is the reservation cancellation and refund policy?
A: We will refund your prepaid reservation 100% if you cancel 48 hours or
more before the travel start date you input on your reservation.
If you cancel your reservation less than 48 hours before the travel
start date on your reservation, we will charge you a cancellation fee
of 1 day’s parking at the rate specified on your voucher.
If you cancel after the travel start date on your reservation, we will not refund your reservation.
Cancel online by clicking on the "Cancel Reservation" button on
your Reservation Details page (available by finding your reservation).
Once you have submitted your information, we will match it up against
our database, and you may expect your refund in 3 weeks, and
cancellation of your reservation immediately.
Q: I made an online reservation and I forgot to bring the confirmation to the location. Can I get a refund?
A: Yes, please fax your confirmation, copy of the payment receipt and contact information to Customer Service at 770-261-1398. We will review your documentation and contact you regarding your submitted refund request.
Q: How many days of parking do I need to purchase in order to get prepaid volume discount vouchers?
A: The minimum purchase is 30 days.
