TOPS Parking, LLC Privacy Policy

Your privacy is very important to us at TOPS Parking, LLC. This Privacy Policy describes our practices in the collection and use of your Personal Information, whether it is collected at our parking facilities, on our web site, or in any other written, spoken or online communications, including (but not limited to) reservations, promotions, surveys and information requests.

Summary:

• We will not collect your Personal Information without your knowledge and consent;
• We will not knowingly disclose your Personal Information to third parties without your knowledge and consent;
• We will allow you to view, correct or remove your Personal Information (or we will do it for you);
• We will take reasonable steps to protect the security of your Personal Information.

Contact Information

If you have any questions or concerns about (a) access to Personal Information, (b) the collection, use, management or disclosure of Personal Information, or (c) this policy or our information handling practices, (d) with whom your Personal Information is shared, or if you need further assistance regarding our Privacy Policy, please contact our Customer Service department as indicated below. We will respond promptly to your questions or concerns.

E-mail: feedback@theparkingspot.com

Mailing address:

TOPS Parking, LLC
Customer Service: Privacy
200 West Monroe Street, Suite 1500
Chicago, IL 60606

California Privacy Rights

Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please e-mail us at: feedback@theparkingspot.com, or write to us at:

TOPS Parking, LLC
Customer Service – Privacy
CA Disclosure Info
200 West Monroe Street, Suite 1500
Chicago, IL 60606

We will respond to your written request within 30 days following receipt at our e-mail or mailing address listed above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.

View our full Privacy Policy here

What is the AviStar / FastTrack cancellation and refund policy and process? 

We will refund your prepaid reservation 100% if you cancel 48 hours or more before the travel start date you input on your reservation.

If you cancel your reservation less than 48 hours before the travel start date on your reservation, we will charge you a cancellation fee of 1 day’s parking at the rate specified on your voucher.

If you cancel after the travel start date on your reservation, we will not refund your reservation.

Cancel online by clicking on the "Cancel Reservation" button on your Reservation Details page (available by finding your reservation). Once you have submitted your information, we will match it up against our database, and you may expect your refund in 3 weeks, and cancellation of your reservation immediately.

You can also contact our Customer care department via email info@parkingcompany.com. You will be required to send in your original AviStar / FastTrack prepaid reservation voucher to us at:

TOPS Parking
200 West Monroe Street, Suite 1500
Chicago, IL 60606